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Account deletion

Delete your Can You Geo account.

Signed-in players can initiate permanent account deletion directly in the app. This page also explains what account data is removed, what provider records may be retained, and why subscriptions are managed separately.

How To Delete Your Account

Sign in, open Account, and choose Delete account. You must type DELETE before the destructive button is enabled. The app resolves the account from your signed-in session; do not send passwords, recovery codes, payment card details, authentication links, or private billing screenshots.

If you cannot access the account or the self-service flow is temporarily unavailable, email [email protected] as a secondary fallback.

Confirm Before Deleting

Deleting your account is different from signing out, canceling a subscription, or turning off email updates. After deletion completes, account features such as saved Daily progress, streaks, stats, and Pro access for that account are no longer available.

What Is Generally Removed

Can You Geo removes or disconnects account profile information, saved gameplay records, saved stats and streaks, account preferences, marketing-consent settings, challenge sender links, and app-managed access records associated with the signed-in account.

Guest or sample play stored only on your device can also be removed by clearing Can You Geo site or app data on that device.

What May Be Retained

We may retain limited records where required for legal, accounting, fraud-prevention, security, dispute-resolution, or backup purposes. Some support messages, billing records, payment-provider records, platform subscription records, security logs, abuse-prevention records, and provider backups may not be deleted immediately or may be controlled by a third-party platform.

Retained provider history is disconnected from the deleted app account where possible so later provider notifications do not recreate the profile or grant access to a nonexistent account.

Subscriptions Are Separate

Deleting a Can You Geo account does not cancel an active Apple App Store, Google Play, Stripe, or PayPal subscription. If you have an active subscription, manage it through the store account or billing portal that owns it.

  • Apple subscriptions are managed from your Apple ID subscription settings.
  • Google Play subscriptions are managed from your Google Play subscriptions settings.
  • Stripe web subscriptions can be managed from the Can You Geo account billing portal when available, or through support.
  • PayPal web subscriptions can be managed from your Can You Geo account when PayPal management is available, or through support.

If you delete your account before canceling a third-party subscription, you may lose app access while the subscription is still active with that platform.

Read the Privacy Policy, Terms of Use, or Support page for more account, billing, and privacy information.