Account and sign-in
Account help.
Include the email address on the account, the page where you got stuck, and whether the issue is sign-up, confirmation, sign-in, password reset, saved stats, or account preferences.
Email account helpSupport
How can we help?
Email [email protected] for account, billing, privacy, accessibility, bug, and data/source help. General feedback can go to [email protected].
Privacy
Account deletion.
Signed-in players can initiate permanent Can You Geo account deletion in the app without reinstalling. Support remains a secondary fallback if you cannot access the account.
Delete accountBilling
Plan and payment help.
Website Pro members can use Account > Manage website billing when available to update payment details or manage Stripe-backed subscriptions, or use Account to cancel PayPal renewal when PayPal manages the website subscription. Apple App Store and Google Play subscriptions should be managed from the applicable app-store subscription settings. If a membership is canceled at period end, Pro access should remain until that paid period ends. Email support for billing issues, but never send passwords, complete payment-card details, purchase tokens, or private store receipts.
Email billing helpBugs and accessibility
Something broke?
Send the page URL, browser and device, what you expected, what happened, and a screenshot if helpful. For accessibility issues, include assistive technology details if relevant.
Report a bugData and sources
Report a map issue.
Include the game, date or round when available, country, rule, or indicator, the source you checked, and the correction you expect. Can You Geo treats map boundaries and missing data as gameplay/source choices, not sovereignty judgments.
Data/source issueSupport ID
Use it only if support asks.
Your account page can show a Support ID for account-specific troubleshooting. Do not send passwords, complete payment-card details, private store receipts, purchase tokens, or screenshots with private billing information by email.